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Location: Birmingham, AL
Job Type: Full-time, Hourly
Reports To: President
Schedule: Monday through Friday, 8:00AM to 5:00PM
We are seeking an experienced and highly motivated Customer Service Representative to join our team. The ideal candidate will handle inbound and outbound calls, provide product/service information, resolve customer issues, and ensure a seamless customer experience. Your goal will be to assist customers efficiently, ensuring satisfaction and retention. You responsible for processing product orders by mail, telephone, fax, or e-mail or from customers or company employees. Our Customer Service Representative will follow communication scripts and standard operating procedures (SOPs) to handle different customer scenarios.
Please note that this job description is not designed to cover or contain comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may have changed at any time or without notice. The ideal candidate should be flexible, possess excellent communication skills, and be able to complete daily responsibilities with limited supervision. Ideally, this person can hit the ground running, will make an immediate impact, and is interested in an extended, multi-year role where they can make a significant contribution to the growth and success of Lunovus LLC.
Equal Opportunity Employer
Lunovus LLC. is an equal opportunity employer. Lunovus LLC is committed to providing equal employment opportunity for all persons regardless of race, color, religion, sex, age, marital status, national origin, sexual orientation or sexual identity, genetic information, citizen status (except those that do not have the legal right to be employed in the United States), disability, military service, service member, veteran status, or any other basis protected by applicable law. Applicants must be authorized to work in the United States. As part of the selection process this role may require an assessment and professional references to determine suitability. An offer may be subject to financial and criminal background checks.
In addition to the responsibilities listed above, individuals may perform other duties assigned. It is vital to regularly encourage, motivate and learn from each other. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Full Time | Yes |
Health, Dental, and Vision Insurance | Yes |
PTO | Yes |
Life, Short, and Long-Term Disability Insurance | Yes |
401K and Investment Portfolio | Yes |
Required Background Check | Yes |
Travel | No |