Questions and answers
Press any question to see the answer. If you do not find what you need, call 205-969-8500, Monday to Friday, 7:00am to 5:00pm Central.
Ordering and shipping
Do I need a prescription?
No. Every product on this site is available without a prescription.
How much is shipping?
Shipping is free on every order, every time.
I have trouble using websites. Can I order another way?
Yes. Call us at 205-969-8500, Monday to Friday, 7:00am to 5:00pm Central. We will take your order over the phone and answer any questions.
Can I buy these at my eye doctor's office?
Many eye doctors across the country carry Lunovus products. Ask at your next visit, or order here and we will ship to your door.
Do you ship outside the United States?
We have partners in Australia, Canada, Korea and the Netherlands who fill orders there (see the International page for their details). For other countries, call 800-980-6551 to see if we can reach you.
Is there sales tax?
Only orders shipped to Alabama are charged sales tax.
My order arrived damaged, or never arrived.
We will make it right. Call 205-969-8500 or email customerservice@lunovus.com.
Autoship
What is Autoship?
We send your products automatically every 1, 2 or 3 months, whichever you choose. You save up to 25% on every shipment, shipping is free, and you never run out.
How do I change or cancel Autoship?
One phone call. There are no contracts and no obligations. Call 205-969-8500 and we will change your schedule, switch products or cancel.
I moved. How do I update my address?
Call 205-969-8500 or email customerservice@lunovus.com and we will update your records so your products arrive at your new home on time.
Choosing a product
Which vitamin is right for me?
Your eye doctor knows your eyes and can tell you which formula fits. If your doctor already named a product, type that name into the search box on the Shop page, or call us and we will find it together.
What does "zinc-free" mean?
Some people are advised by their doctor to avoid extra zinc because of their health history or genetics. Our zinc-free formulas keep the other nutrients and leave zinc out. Ask your doctor which version is right for you.
I have trouble swallowing pills.
You have options: AREDS 2 Macular Support Chewables, Premier Formula (one small pill), Whole Body Formula Drink Mix (a powder you drink), and our regular capsules, which can be pulled apart.
Where are your products made?
Every product is manufactured in the USA in an FDA-inspected, GMP-compliant facility. What it says on the label is what you get.
What is your satisfaction guarantee?
If you are not satisfied with any product, let us know and we will do whatever it takes to make it right.
Eyelid care
Should everyone clean their eyelids?
Eye doctors agree that daily eyelid hygiene is as important as brushing your teeth. Eye doctors say clean eyelids are a basic part of comfortable eyes, the way brushing is for your teeth.
What makes Blephadex different from other eyelid wipes?
Blephadex uses a blend of tea tree oil and virgin coconut oil. Some eyelid cleansers sting. Blephadex cleanses and leaves your skin feeling moisturized, with no sting.
How do I use Blephadex wipes?
Open the wrapper, close your eyes, and gently wipe side to side across your eyelids and lashes. You do not need to scrub. A simple side-to-side motion does the job.
Wipes, Warming Wipes or Foam?
Eyelid Wipes are 30 individually wrapped wipes you can take anywhere. Warming Wipes are the same formula and warm on contact. Eyelid Foam is a pump cleanser you use at the sink.
Still have a question? Contact us or call 205-969-8500.
